Storewide,
Multilayer
Loss Prevention
Retailers, We’ve Got Your Back
Trigo’s Loss Prevention solution harnesses your existing
CCTV infrastructure to create a seamless connection
between shelf and checkout. By comparing what shoppers
take from shelves with what they pay for, we ensure every
item is accounted for—all while preserving the natural shopping experience and effectively reducing shrinkage.
Holistic Solution
That Actually Works
We see what others miss. Trigo connects in-store activity to transactions, detecting loss and theft in real-time throughout your entire store.
Hidden Products
Detecting when products taken from shelves are
concealed and not paid for at checkout
Self-checkout Non Scan
Identifying when items bypass scanning at self-
checkouts, whether through error or intentional theft
Checkout Skipping
Alerting when shoppers exit with products without
completing any checkout process
Manned Checkout Monitoring
Detects sweethearting and missed scans at manned
tills, whether intentional or accidental
Scan & Go Losses
Identifying when shoppers take items without
scanning them in mobile Scan & Go systems
Loss Analytics
Dashboard reveals theft trends, provides evidence,
and helps investigate and prevent future loss
Why Retailers
Choose Trigo
Low Initial Investment
Our SaaS model delivers rapid returns by leveraging existing infrastructure with minimal hardware requirements.
Customizable Protection
Tailor the solution to your specific vulnerabilities—from self-checkouts and manned tills to high-theft zones.
Unlock Sales Potential
Recover lost revenue by removing customer-friction measures like product locks, random bag checks, and receipt verification.
Hidden Product Detection
Alerts trigger when products are concealed after selection, even when hidden from direct view.
Real-Time Alerts
Staff receive instant notifications with clear video evidence for immediate intervention.
Data-Driven Insights
Actionable analytics help identify patterns, reduce shrink, and optimize store performance.
Zero New Infrastructure
Utilizes your existing CCTV network—no additional camera investment required.
Universal Compatibility
Works with any camera system, regardless of brand or specifications.
Lightweight Deployment
Requires just a single in-store workstation—no complex setup or IT restructuring.
Prove Before You Scale
Validate Trigo's impact in a single location before rolling out across your chain.
Immediate ROI
Low Initial Investment
Our SaaS model delivers rapid returns by leveraging existing infrastructure with minimal hardware requirements.
Customizable Protection
Tailor the solution to your specific vulnerabilities—from self-checkouts and manned tills to high-theft zones.
Unlock Sales Potential
Recover lost revenue by removing customer-friction measures like product locks, random bag checks, and receipt verification.
Superior Technology
Hidden Product Detection
Alerts trigger when products are concealed after selection, even when hidden from direct view.
Real-Time Alerts
Staff receive instant notifications with clear video evidence for immediate intervention.
Data-Driven Insights
Actionable analytics help identify patterns, reduce shrink, and optimize store performance.
Seamless Integration
Zero New Infrastructure
Utilizes your existing CCTV network—no additional camera investment required.
Universal Compatibility
Works with any camera system, regardless of brand or specifications.
Lightweight Deployment
Requires just a single in-store workstation—no complex setup or IT restructuring.
Prove Before You Scale
Validate Trigo's impact in a single location before rolling out across your chain.
How it works
Connect & Monitor
We integrate with your existing CCTV and point-of-sale systems to anonymously track shopper interactions with products, creating a virtual shopping basket for each person throughout their journey.
Detect & Alert
Our AI identifies discrepancies between items taken from shelves and those paid for at checkout, generating real-time alerts with supporting video evidence when potential theft occurs.
Analyze & Improve
Comprehensive dashboards highlight theft patterns and loss trends, allowing you to compare metrics across stores, zones, and time periods for continuous security optimization.
FAQ
Can’t find your answer? For any further information don’t hesitate to contact us.
What retail shrink problems does Trigo help retailers solve?
Retailers face increasing retail shrink and loss from multiple sources, including:
- Self-checkout mis-scans and scanning errors
- Items concealed in bags, clothing, or baskets
- Shoppers skipping checkout or leaving without paying
- Cashier scanning mistakes or sweethearting
- Items left in carts or held in hand
Traditional solutions typically monitor only the checkout area.
Trigo’s AI loss prevention solution analyzes the entire shopping journey — from aisle to checkout to exit — helping retailers detect more loss events, reduce shrink, and respond in real time.
How does Trigo’s AI Loss Prevention solution work?
Trigo connects to a retailer’s existing CCTV cameras and POS systems to detect retail loss across the entire store.
The system tracks shopper-to-product interactions and verifies that items picked up in the store are properly scanned and paid for.
Trigo monitors three key areas:
Aisles
Detects when shoppers pick up high-risk products and verifies that they are paid for at checkout.
Checkout (Self-Checkout and Manned Tills)
Detects mis-scans, fake scans, non-scans, and concealed items around the POS.
Exit
Detects shoppers leaving the store with unpaid items (“skippers”).
When potential loss events occur, Trigo generates real-time alerts or investigative reports with supporting video evidence.
What types of retail loss can Trigo detect?
Trigo detects common sources of retail loss and shrink across the store, including both shopper-related and cashier-related loss events.
Shopper-related loss
- Mis-scans and fake scans
- Non-scanned items left in baskets or held in hand
- Concealed products hidden in clothing or bags
- Shoppers skipping checkout
Cashier-related loss
- Accidental scanning mistakes at manned checkout
- Intentional non-scans (“sweethearting”)
- Items left unscanned around the checkout area
The system detects both intentional theft and honest mistakes, helping retailers recover lost revenue and improve store operations.
What areas of the store can Trigo monitor for retail loss?
Trigo can monitor any customer-facing area of the store covered by existing CCTV cameras, including:
- Store aisles and shelves
- Self-checkout stations
- Manned checkout lanes
- Store exits
Because retail shrink happens across the entire shopping journey, broader store coverage helps retailers detect more categories of loss events than checkout-only loss prevention systems.
What makes Trigo different from other AI loss prevention solutions?
Most AI loss prevention systems focus only on the checkout camera view or rely solely on suspicious-behavior detection.
Trigo uses a multi-layer loss detection approach:
1. Scan Pattern Detection
Identifies scanning anomalies such as mis-scans or fake scans.
2. Product-Level Verification
Confirms that every item present at checkout was properly scanned and paid for.
3. Aisle-to-Checkout Tracking
Tracks high-risk products from the shelf and verifies payment even when items are concealed.
This multi-layer protection enables detection of a wider range of shrink scenarios.
How does Trigo compare to traditional self-checkout security systems?
Traditional self-checkout monitoring systems rely primarily on cameras positioned above the scanner.
As a result, they often miss common shrink scenarios such as:
- Items held in the shopper’s hand
- Products left in baskets or carts
- Items hidden behind other products
- Concealed items that never pass the scanner
Trigo extends detection beyond the checkout by linking aisle product pickup with checkout transactions, enabling retailers to detect concealed items and skipped checkouts that traditional systems cannot see.
How does Trigo compare to suspicious-behavior AI systems?
Some AI solutions focus on detecting suspicious gestures or shopper behavior.
This can generate alerts even when the shopper eventually pays for the item.
Trigo focuses on verified loss events rather than suspicious behavior alone, confirming whether items picked up in the store were actually scanned and paid for at checkout.
This approach helps reduce false alerts and manages both intentional theft and honest mistakes.
Can Trigo be deployed without self-checkout?
Yes. Trigo can be deployed in stores with manned checkout lanes only, helping retailers detect loss beyond self-checkout environments.
Even in stores without self-checkout, Trigo can detect:
- Shopper theft at manned checkout lanes
- Cashier scanning mistakes or intentional non-scans
- Concealed items picked up in aisles
- Shoppers exiting the store without paying
The system also provides supporting video evidence and investigation tools for loss prevention and security teams.
Can retailers test the solution before committing?
Yes.
Trigo typically offers a free trial lasting up to four months across multiple stores, allowing retailers to validate performance and ROI before a full rollout.
During the trial, retailers can evaluate:
- Loss events detected
- Revenue recovery potential
- Operational insights
- ROI projections
How does Trigo protect shopper privacy?
Privacy and security are core design principles.
Key protections include:
- No facial recognition or biometric identification
- Automatic face blurring
- Short data retention periods
- Fully anonymized shopper tracking
The system follows a privacy-by-design approach and complies with global privacy regulations.
How easy is it to deploy Trigo, and what infrastructure is required?
Trigo is designed for fast, low-disruption deployment using a retailer’s existing store infrastructure. Typical requirements include integration with existing CCTV cameras, a small on-premise workstation per store, and optional POS or self-checkout integration for real-time alerts. Because Trigo works with existing cameras and does not require store remodeling, downtime, or major operational changes, most deployments require minimal new hardware investment and can typically be completed in as little as two weeks, depending on the store setup.
More Solutions
Retailer?
Let’s tailor Trigo for you. Smarter loss prevention,
smoother operations, better results
Partner?
technology and unlock new retail opportunities.