Frequently asked questions
What is Trigo?
Trigo is a computer vision AI company working with global retail and logistics clients tackling their everyday challenges, including Loss Prevention, Store Management, Customer and Employee Experience, Autonomous Stores, and more.
How does the system work?
Trigo gives existing CCTV cameras "brains" to determine shoppers’ movements and product interactions to create digital real time version of a retail space. The system does not know who the shoppers are at any stage.
How do I know my shopper’s privacy is safe?
The system was built with data protection and privacy by design controls in mind. The system does not retain any direct identifiers (e.g. names or phone numbers), it only uses random IDs to represent your shoppers and then removes the data when it is no longer necessary.
Only a small fraction of shopper activity data is used to train Trigo’s system, which is an integral part of the provision of Trigo and is retained for no longer than necessary.
Only a small fraction of shopper activity data is used to train Trigo’s system, which is an integral part of the provision of Trigo and is retained for no longer than necessary.
Does Trigo support age restricted items?
Yes. Age-restricted items are placed in an enclosed area within your store where an employee can assist your shoppers, verify their age, and manually scan any items to add them to their shopping basket.